Mercer: Shining new light on a global consulting firm

by Lippincott

Mercer, a global human resources consulting firm, was at a crossroads. On the one hand, it had undergone an intense period of growth, emerging as a leader in redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. On the other hand, it wasn’t being recognized for this leadership and performance. Mercer needed a partner that would help vault its presence in the highly competitive marketplace of human resources.​

Enter Lippincott, tasked with shaping a new future for the firm. The result is an inspiring brand story, grounded in the reality of its business, and a vibrant new visual identity, both activated for an audience of 25,000 employees around the globe.​

Through executive and client interviews, internal workshops, global “sounding board” calls, and rigorous competitive analysis, Lippincott was able to pinpoint the key strategic advantage that the brand needed to leverage: an unusual talent combination of high IQ and high EQ. In short, Mercer was an extraordinary people company, in the business of people. We built this insight into a new brand platform that emphasized this strong differentiation.​

To then bring this story to life, the visual approach demonstrates Mercer’s perspectives with conviction, optimism, and warmth. A high contrast sharp serif, balanced with a simple geometric sans, elevates the brand’s words. Bold, colorful gradients add dynamism, and a bright, people-inspired photography style brings emotion and human connection. All together, these elements create a vibrant platform from which to speak, be heard and be noticed.​

We then delivered a suite of supporting tools to manage and communicate the brand story and its visual expression with impact and consistency. This included a brand architecture blueprint, along with guidelines for brand governance and voice, and a new tagline: Welcome to Brighter.​

Our thinking...


Gold in Services - Other 2022

Silver in Branding 2022

Created by:

Lead Designer

Lee Coomber and Mark Scragg

Design Company


Profile Website

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Project Website

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Design Team

Greg Handrick, Senior Partner, Director of EMEA, Lee Coomber, Senior Partner, Design, Mark Scragg, Partner, Design, Louise Cantrill, Partner, Desig...


Entrant Companies

Lippincott, GB


Mercer, GB

Individual Credits

Senior Partner, Design: Lee Coomber
Partner, Design: Mark Scragg
Senior Partner, Director of EMEA: Greg Handrick