MakeSpace - A Modern Storage Solution

by Ellen (Chengcheng) Huang

MakeSpace provides a modern storage solution by leveraging technology and providing on-demand pickups and deliveries. I worked on designing the MakeSpace mobile app.
With this app, customers can easily schedule appointments to get their stuff delivered or picked up. In early 2020, MakeSpace introduced Self-Service appointments to provide more availability for customers. I worked on user research and designing the new experience to book a Self-Service appointment at MakeSpace.
With the new experience, customers can easily book a Self-Service appointment for their needs, and they are also able to understand the process better and get prepared. Besides the user flow, I also updated the visual to reflect the current branding better.
The whole experience was shipped in December 2020. Since then, we’ve seen a significant increase on booking and positive reviews from users.


Silver in UX, Interface & Navigation 2022, Freelancer

Bronze in Mobile Interaction & Experience 2022, Freelancer

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Ellen (Chengcheng) Huang

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